Terms and Conditions (Children)

Confirmation

Your child’s place in a Red Robin class or course is booked via email and paid for via bank transfer.
If an enquiry is made via telephone, email, contact form, or in person, you will be sent an email containing our privacy notice and terms and condition and directed to fill out some basic personal information via a Google Form. All places will only be secure once the online booking has been completed, and full payment has been received. Until this is complete, the place is not secured and may be offered to another party.

Booking

Responsibility for the details of bookings and payment lies with the person making the initial booking. Places are allocated on a strictly first come first served basis.
If the Red Robin class or course you require is fully booked, you will be placed on a waiting list. In the event of a space becoming available, you will be contacted via email or phone.
If for any reason, a participant withdraws from a Red Robin class/ course after being accepted, Red Robin reserves the right to withhold the full class/ course fee for the duration of that term.
If a participant is unable to attend a single class, refunds will not be offered. However, the student is welcome to attend a different class for that week.

Re-Enrolment & Cancellation

Term-time courses are paid for on a termly or half-termly basis.
Term Time bookings can only be made for a minimum of one whole term, unless joining Red Robin for the first time partway through a term, when the booking must be made for a minimum of the remainder of that whole term.
All students wishing to re-enrol for the following term will be accepted on a first come first served basis.

Payment

All accounts must be paid in full, in advance before the date of the first class.

Arrival & Departure

Each participant will be signed in and out at the start and end of each class, on the register provided by the teacher. It is the responsibility of parents to ensure they always comply with these procedures, and inform the teacher at the beginning of the class if any person other than themselves will be signing the student out.
Parents may only leave the classroom once the register has been signed.
If a student is to arrive and leave Red Robin classes on their own, parents must inform us of this in writing beforehand.
All students must arrive no earlier than five minutes before the start of the class, and be collected no later than five minutes after a session.

Programme Changes

Red Robin reserves the right to change course specifications and teaching staff wherever necessary.
In the unlikely event of a class or course being cancelled for any reason, customers will be informed as soon as possible, and sent the online version of that project/ projects for students to complete from home.

Personal Property

All personal property is the participants’ responsibility. Expensive and/or treasured items should not be brought to classes.
Suitable “messy” clothing or an apron/ art smock should always be worn, although aprons and t-shirts will also be available.

Meals and Snacks

Participants are advised to bring their own water-based drinks and snacks to Red Robin classes with their name clearly labelled. Please note that all classes are NUT-FREE ZONES.

Students participate at their own risk and parents are obliged to inform us of any existing injuries or medical conditions upon booking. In regards to the term time courses, all application forms must have any known medical conditions stated and any changes to such information must be notified to us immediately in writing.
Any medication left on the premises must be clearly labelled and the student should, unless we has agreed in writing otherwise, be able to administer it themselves.
If a student is unwell or has an accident requiring emergency treatment, the parent will be contacted via the emergency contact details provided when booking. These numbers must always be contactable whilst the student is attending their class.
Parents are solely responsible for ensuring that the emergency contact details on our records are up to date.

During classes, photographs and videos may be taken of participants during activities. These images may be used for publicity purposes in an image, on video, on our website, or in printed publications. Parents must let Red Robin know upon booking if they would like their child/children to be excluded from any photographs/ videos.

Equal Opportunities/Behaviour

Students will be encouraged to demonstrate appropriate language and behaviour whilst participating in all lessons. If any behaviour is considered inappropriate, discriminatory or disruptive, the offending pupil or pupils will be given a clear warning. If the behaviour persists, and is considered to be affecting the equilibrium of the class, then a parent will be contacted either during or after the class, and the pupil asked to leave. Parents will then be invited to meet to discuss the behaviour in more detail.

Feedback

We endeavour to satisfy all our valued participants. If you have any concerns or suggestions, please tell us and we will make every effort to rectify the matter.